Shipping policy

Shipping Policy

Thank you for shopping with Pulseblack. Please read this policy carefully before completing your purchase.

Processing & Production Time

All items are printed to order — some by hand — after your purchase is placed. Please allow up to two weeks for production before your order ships. Some items may ship separately from different production facilities and could arrive at different times. If part of your order has not arrived, it may still be on its way.

Domestic Shipping (United States)

We ship within the U.S. via USPS. Estimated delivery timelines are as follows:

  • Standard shipping: 5–8 business days (2–3 business days to produce + 3–5 business days to ship)
  • USPS Priority Mail: 3–5 days (1–2 business days to produce + 2–3 business days to ship)
  • USPS Priority Mail Express: 2–4 days (1–2 business days to produce + 1–2 business days to ship)

International Shipping

International orders are shipped via DHL and typically take 1–3 weeks, including 2–3 business days for production. Please be aware that international delivery timelines may be impacted by customs clearance, carrier delays, and tariff-related processing. Due to ongoing tariff changes, some vendors apply variable shipping rates that may cause shipping costs to be higher than anticipated. We apologize for any inconvenience this may cause and appreciate your patience.

International customers are responsible for any applicable customs duties, import taxes, or fees charged upon delivery. These charges are not included in your order total and are determined by your country's customs authority.

Tracking Your Order

You will receive two emails: one confirming your order and one with your tracking link once your order ships. Click the tracking link in that email to view your shipment status. If you did not receive a tracking email, please check your spam folder. Tracking information may take 1–2 business days to update in the carrier's system after your shipping confirmation is sent.

Missing Items

If an item is missing from your order, it is likely being shipped separately from a different production facility and may still be on its way. For specific information about your order, please contact our customer support team and we will get back to you within one business day.

Address Changes

If you need to update your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate changes, but we cannot guarantee updates once production has begun or a shipment has been dispatched.

Exceptions & Issues

If you experience any issues with your order — including damage, loss, or significant delays — please reach out to our customer support team by email and we will respond within one business day. We handle exceptions on a case-by-case basis and will work with you to find a resolution.

We do not guarantee specific delivery dates. Estimated timelines are provided by our shipping partners and may be affected by factors outside our control, including carrier delays, weather, customs processing, and tariff-related disruptions.